Our Return Policy in short
Return Policy

Please contact Crimson Catz before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free.  At the complaint, the customer contacts Crimson Catz and gives information relevant and the reason for complaint.

Any sales we hold mean that no items are refundable or can be returned.  If there is concern towards the item you have purchased please do get in touch with us via email.

Return Conditions

You can return the product (lipsticks are non returnable) within 7 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number.  Crimson Catz  suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Crimson Catz will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case. 

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Crimson Catz is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another product of the same cost?

E-mail us, provide your customer information, and tell us you will send back the product and what you wish to receive in exchange.

Want to switch to another product that costs more?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Crimson Catz reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: catz@crimsoncatz.com